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| 1 | |
Which is not a basic skill needed in the foodservice industry? |
| | A) | Math skills |
| | B) | Passive listening skills |
| | C) | Speaking skills |
| | D) | Writing skills |
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| 2 | |
Which is an example of active listening skills? |
| | A) | Ask the speaker questions to clarify points you do not understand. |
| | B) | Pronounce words clearly and correctly. |
| | C) | Regulate your volume. |
| | D) | Stand with your arms folded across your chest. |
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| 3 | |
How might you demonstrate reliability? |
| | A) | Adjust to changes without complaining. |
| | B) | Be truthful and loyal in your actions. |
| | C) | Keep personal matters separate from business matters. |
| | D) | Communicate effectively. |
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| 4 | |
Which is not a professional organization? |
| | A) | International Association of Culinary Professionals |
| | B) | Family, Career and Community Leaders of America |
| | C) | National Restaurant Association |
| | D) | Research Chefs Association |
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| 5 | |
Which is not a way to use technology effectively as a resource? |
| | A) | Do not waste time learning tasks that the computer can do for you. |
| | B) | Apply basic computer skills. |
| | C) | Use your own skills. |
| | D) | Respect computer resources. |
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| 6 | |
Where can you find out about job openings? |
| | A) | Newspapers |
| | B) | Family and friends |
| | C) | Organizations |
| | D) | All of the above |
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| 7 | |
What is not typically included in a foodservice job portfolio? |
| | A) | A résumé |
| | B) | A sample menu |
| | C) | A health record |
| | D) | A letter of reference |
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| 8 | |
What should be included with your résumé when responding to a job request? |
| | A) | A letter of request |
| | B) | A cover letter |
| | C) | Either a letter of request or a cover letter |
| | D) | Both a letter of request and a cover letter |
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| 9 | |
What should you not do during a job interview? |
| | A) | Maintain eye contact. |
| | B) | Ask personal questions to help build a relationship. |
| | C) | Ask questions about the rate of pay. |
| | D) | Answer questions clearly and completely. |
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| 10 | |
When should you send a thank-you letter? |
| | A) | The day after an interview |
| | B) | The day you receive a job offer |
| | C) | The day you decide not to accept a job |
| | D) | Have one prepared to leave at the end of the interview |
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| 11 | |
Which is not a normal advancement opportunity? |
| | A) | From cook to sous chef |
| | B) | From pastry cook to pastry chef |
| | C) | From pastry cook to sous chef |
| | D) | From line cook to sous chef |
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| 12 | |
What is included in collective bargaining? |
| | A) | Negotiating safe working conditions and employment contracts, and reporting discrimination |
| | B) | Negotiating employment contracts and other job benefits, and discussing performance evaluations |
| | C) | Negotiating safe working conditions, employment contracts, and performance evaluations |
| | D) | Negotiating safe working conditions, employment contracts, and other job benefits |
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| 13 | |
What does FICA stand for? |
| | A) | Federal Income Contributions Act |
| | B) | Federal Insurance Contributions Act |
| | C) | Family Insurance Contributions Act |
| | D) | Federal Insurance Cooperation Act |
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| 14 | |
Which of the following are common benefits that employers give to employees? |
| | A) | Health insurance |
| | B) | Paid vacation |
| | C) | Life insurance |
| | D) | All of the above |
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| 15 | |
What is a common range for tip amounts? |
| | A) | 5% to 10% of the customer's check |
| | B) | 5% to 15% of the customer's check |
| | C) | 10% to 20% of the customer's check |
| | D) | 15% to 25% of the customer's check |
